How do I enable multilingual support in Legal Server?

Chatref’s multilingual capability works out of the box with your legal case management content. Navigate to your Legal Server agent’s settings and toggle the languages you need - the agent supports up to 11 languages simultaneously. The system will use your uploaded legal documents, case intake forms, and procedural guides to answer questions in the prospect’s native tongue without any translation step.

Fine-tune the multilingual experience from the agent workspace. You can add or remove languages at any time from the language list. Chatref automatically routes each user query to the appropriate language model based on real-time detection. Tip: for government legal support scenarios where official communication norms vary by jurisdiction, consider prioritizing the languages most common among your client base and ensuring your FAQ documents are available in those languages.

Use Chatref’s custom-actions to handle language-sensitive tasks directly in the chat widget. Create an action that collects a client’s name, case type, and preferred language, then triggers an update in Legal Server’s case management system. Because the action runs inside the same multilingual conversation, the questions and collected data remain consistent regardless of the language the client types in - no manual re-entry or separate workflows required.

After enabling multilingual support, test the agent with sample queries in each language you serve. Ask routine legal case management questions (e.g., “How do I file a motion?”) and confirm the grounded answer matches the intent of your source content. This verification step is especially critical in government legal support, where precision and regulatory compliance are non-negotiable. Use Chatref’s live playground to simulate chats before rolling out to the public.

What languages does Legal Server support?

Through Chatref’s multilingual engine, Legal Server can support up to 11 languages simultaneously. While the exact list depends on your configuration, commonly used languages include English, Spanish, French, German, Portuguese, Arabic, and others. You choose which languages to activate from the agent settings.

How do I add a new language to Legal Server?

Adding a new language takes a few clicks. Open the agent settings in your Chatref dashboard, find the multilingual section, and select the additional language from the list. There’s no need to rebuild your training data; the AI will automatically use your existing legal case management documents to answer in the new language. For best results, verify that your content covers the topics likely to be asked in that language.

Can Legal Server translate legal documents automatically?

No. Legal Server does not translate legal documents. It can answer questions and interact with users in multiple languages by drawing on the content you’ve already stored in its knowledge base, but it will not convert a document from one language to another. If you need automated document translation, integrate a dedicated translation service alongside your Legal Server agent.