How does Chatref handle group booking requests for serviced apartments?

A Chatref AI agent learns from your serviced apartment’s documents and policies, so it can handle group booking inquiries 24/7 without manual triage. The agent asks the right screening questions, qualifies the lead, and kicks off the group stay automation process the moment a guest asks about availability for large parties. This handles large booking volumes without your team ever needing to copy-paste replies.

Custom actions let your agent gather structured information directly inside the chat. Instead of endless back-and-forth emails, the bot prompts for guest count, preferred dates, budget range, special requirements, and room block preferences. The data lands in a single, organised thread that your team can use instantly - reducing coordination efforts and ensuring no detail gets lost for group booking management.

Conversation tags automatically label group booking requests (for example, “group_stay” or “large_booking”) so they are easy to filter and prioritise. The shared inbox gives your whole team visibility into the same thread, with full context and the ability to take over when human input is needed. Assign requests, add internal notes, and coordinate without switching tools - everything stays in one place.

By automating the repetitive parts of group reservation capture, your staff only steps in for final confirmation or complex requests. The ai-agent deflects routine policy questions, custom actions capture the data, and the shared inbox keeps everyone aligned. The result: you handle more large bookings with the same team size, making group stay automation a day-one reality for serviced apartment operators.

How to process group bookings efficiently?
Use custom actions to let the agent gather group details automatically, then tag every group request so it lands in the shared inbox already organised. Your team can review and coordinate from a single, structured view instead of hunting through emails.

Best way to coordinate large groups?
Route all large-group requests through a shared inbox. Use conversation tags to instantly filter and prioritise those threads, assign them to a team member, and keep all communication and decisions in one place.

Can guests request group stays automatically?
Yes. When a guest asks about group accommodation, the ai-agent can handle the entire request flow - presenting a custom action to collect group specifics right in the chat and delivering a complete submission to your team without any manual emails.

How to reduce manual coordination?
Automate the data capture with custom actions, let the ai-agent answer common group-policy questions, and use tags to automatically route requests. The shared inbox then surfaces everything in one clean list, slashing the time your team spends sorting and forwarding messages.