How does the Chatref chat widget work for print on demand?

With the website-widget feature, one snippet of code places the Chatref chat badge on every page of your print-on-demand site. It’s origin‑allowlisted so only your domain can load it. Once live, shoppers see a familiar chat bubble right where they browse – your product listings, checkout, or FAQ pages. No extra plugins or theme hacks required.

Chatref AI agents don’t guess – they answer from the content you provide. Upload your shipping policies, size guides, material specs, return rules, and even production timelines. Each agent pulls answers from this knowledge base, giving customers accurate, grounded responses that match your brand voice. If you change a policy, just re-upload the file and the agent updates instantly.

Using custom‑actions, you can wire the chat widget into your store’s backend. When a customer asks “Where’s my order?”, the agent collects the order number and triggers a real‑time lookup via your logistics API, then posts the status in the chat. For returns, it can capture the reason, fetch a return label, and log the request in your system – all without a human stepping in.

Conversation‑tags let you automatically label chats by topic – think “order‑status”, “returns”, “print‑quality”. You can also review and tag chats manually in the shared inbox. Over time, these tags show you exactly what your print-on-demand customers ask about most, so you can improve your policies, product pages, or FAQs before the next peak season.

How does Chatref answer customer questions?

Chatref’s AI agents are trained on your own documents – product descriptions, shipping policies, return guidelines, and anything else you upload. When a visitor asks a question, the widget retrieves the most relevant passage from your files and generates a precise answer. There’s no guessing or web search; the reply is always grounded in your own content.

Can the widget handle order tracking queries?

Yes. With custom‑actions, you can set up the widget to collect the order number from the customer and call your store’s order‑tracking API. The agent then reads the real‑time status back in the chat, right inside the widget – no separate tracking page needed.

What if a customer needs to return an item?

The Chatref widget can walk a customer through your return policy and, using a custom action, trigger a return request in your backend. It can gather the reason, validate the order, and even generate a prepaid return label if your system supports it. For complex cases, a human agent can take over the same conversation with full context.

How do I set up custom actions for my store?

Inside your Chatref agent’s settings, define an action by providing an endpoint (your store’s API or a third‑party service), the data to collect (e.g., order number, email), and what to display after the action runs. The platform handles the rest – the widget will guide customers through the flow and trigger your action automatically when relevant.