What custom actions can I set up for rentals?

Turn chat conversations into warm leads without manual follow-up. Set up a rental chat action that asks for the guest’s name, dates, and party size, then instantly sends a booking link or adds the lead to your CRM. The AI agent works from your pricing rules and availability documents, so responses stay grounded in your actual listings.

Eliminate late-night message juggling. A custom action can pull the guest’s reservation details, confirm arrival time, and automatically push a key code or door lock instruction. Because the agent is powered by Chatref’s AI agents (which learn from your house manuals and guides), every message matches your property’s exact policies.

For real estate rentals, set up an action that presents available time slots and books a viewing directly in the chat. No back-and-forth email chains. The agent collects the prospect’s contact info and confirms the appointment, all while you monitor the conversation from the shared inbox.

Custom actions are tool-calling steps you define in your Chatref dashboard. When a guest asks “Can I check in early?” or “Is this property pet-friendly?” the agent retrieves the right policy from your knowledge base and, if needed, triggers an action – like updating a calendar or sending a confirmation. You handle inquiries efficiently without building complex integrations.

How to set up custom actions for rentals?

In your Chatref dashboard, navigate to the agent builder and choose “Custom Actions.” Define what information to collect (e.g., reservation ID, guest name) and what tool to trigger (like sending a booking link). Once saved, the agent will use the action automatically when it fits the conversation.

Best ways to automate rental tasks

Start with your most frequent repeat requests: booking inquiries, check-in time confirmations, and availability checks. Create a separate custom action for each, then train your AI agent with your rental agreement and property guide. The agent handles these conversations autonomously, grounded in your docs, and hands off to a human only when needed.

Streamline rental support with actions

Add the Chatref website-widget to your listing or booking site. Set up actions for common flows – collecting guest details, sending house rules, and confirming payment – so guests get instant answers without waiting. Your team sees every interaction in the conversation inbox and can step in for sensitive issues.