How do I book shore excursions for my cruise?

• Access your reservation via the cruise line website or mobile app.
• Open the shore excursion booking page and select your sailing.
• For each port of call, review the list of excursion options.
• Filter by activity type, duration, or fitness level.
• Add your chosen tours to the cart and complete secure checkout.
• An email confirmation with meeting details will follow immediately.

• Sightseeing tours cover historic landmarks, scenic drives, and cultural highlights.
• Active adventures include hiking, snorkeling, zip-lining, and kayaking.
• Culinary experiences offer local food tastings and cooking classes.
• Relaxation-focused land activities feature beach breaks and wellness retreats.
• Each excursion listing details duration, price, mobility requirements, and what to bring.

• Our Chatref-powered AI agent understands your preferences and can surface matching tours from the knowledge base.
• Ask questions like “Which excursions are suitable for families?” or “What’s the best snorkeling in Cozumel?”
• The agent provides grounded answers based on real excursion data, not guesses.
• With custom actions, you can book some excursions right from the chat window—no need to switch tabs.

• Changes and cancellations are allowed up to 48 hours before the excursion start time.
• Log into your account, go to “My Shore Excursions,” and select the booking to modify.
• Refunds for cancellations follow the cruise line policy, typically returned to the original payment method.
• If you encounter issues, the AI assistant can guide you through the process or escalate to a human agent.

Can I book excursions after embarking?

Yes, you can book once onboard. Visit the shore excursions desk or use the ship’s interactive kiosks. The AI assistant remains available on your device throughout the cruise, showing real-time availability of tours and land activities and allowing you to book last-minute options.

What happens if an excursion is cancelled?

If the cruise line or operator cancels the excursion, you receive a full refund to your original payment method. You’ll be notified via the app and the AI assistant. The assistant can also suggest alternative excursion options for that day so you don’t miss out.

How do I choose the best excursions?

• Consider your interests, physical ability, and time in port.
• Read our knowledge base reviews and ratings from past guests for each tour.
• Use the AI assistant to compare excursion options; describe what you like and it will recommend matches.
• Check the meeting point and logistics to ensure it fits your schedule.