AI support that never runs out of stock
Chatref turns your guides into an AI agent that answers questions instantly – no more lost sales or time. Keep support running 24/7, even during a CRM switch.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same basic support questions over and over.
Slow onboarding
New users struggle to find the exact next step in your help docs.
Global coverage
You need to support every region and hour without adding headcount.
Insight gap
You lack data on which questions trip customers up most.
The Chatref solution
Keep sales moving during inventory changes.
A customer hits a snag during product migration and pauses their order. They ask Chatref. AI pulls the exact next step from your old inventory guide. The switch finishes. They reorder – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
AI answers 'Is part #XYZ in stock?' from your inventory guide
Custom action triggers a reorder when stock is low
Human takes over for complex supplier questions with full context
Insights show which parts are frequently out of stock
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How Chatref deflects repeat questions with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our help docs were buried in search results. Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users get the exact steps from our own guides – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of content now handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content create bad answers?
You pick what to import. Start with your best guides, then use insights to update gaps. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload content, add one widget snippet, and your AI starts answering immediately.
Does it work with different file types or languages?
Yes. It handles help docs, guides, site pages, and files across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice the switch?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Turn your guides into an AI support agent – free start
Paste your help docs and let AI answer customer questions instantly in your brand’s voice.
Part of Chatref for Auto Parts Retailers · Automotive hub · pricing.