Instant part lookups for your customers
Chatref answers from your own inventory and guides – no more guessing or delays, even outside business hours.
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Why it matters
The problem this solves.
Repeat part questions
Customers keep asking the same questions about parts and compatibility.
Slow order fulfillment
Manual part searches delay orders and frustrate customers.
Support bottleneck
Your team spends too much time on basic part lookups.
Inventory mismatches
Wrong parts slow down orders and hurt customer satisfaction.
The Chatref solution
Instant part lookups for your customers.
A customer needs a part. AI pulls the exact spec from your inventory data and guides. They get what they need – no wait, no back-and-forth. Your team handles only the complex cases.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Cut part lookup questions in half
How teams scale support without adding staff or sacrificing accuracy
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers find the exact part specs from our guides – no more back-and-forth emails about compatibility. Orders go out faster.
Our inventory docs now answer part questions 24/7, even when our team is offline. No more overnight ticket pileup.
of import questions answered before they reach the team
Chatref pulls part details directly from our system – no generic web searches or wrong answers. Trust in our accuracy went up.
Won’t outdated content give bad answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle import format questions?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation.
Instant part lookups for your customers – free
Start with a free trial and let AI answer from your inventory instantly.
Part of Chatref for Auto Parts Retailers · Automotive hub · pricing.