Answer supplier questions instantly with your own guides
Chatref auto-replies to suppliers using your inventory docs – no repeats, no delays. Keep parts moving 24/7.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same basic setup and migration questions.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which setup steps confuse customers most.
Support backlog
Your team spends time on basic questions instead of critical issues.
The Chatref solution
Keep supplier answers alive.
A supplier asks about inventory levels. Chatref pulls the exact answer from your guides. They get what they need – no queue, no wait, no dead ends.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut supplier questions by half
How Chatref helps scale support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Supplier questions about our inventory levels used to pile up overnight. Now Chatref answers instantly from our own guides – no more delays.
When suppliers ask about order status, Chatref pulls the exact steps from our docs. No more back-and-forth emails.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Supplier questions don’t pile up when we’re offline.
Why not use a generic chatbot?
Generic chatbots make up answers. Chatref only uses your own supplier guides and inventory docs – so it never gets facts wrong.
Do I need to train the AI?
No training needed. Chatref learns from your existing supplier content – just add your docs and it starts answering instantly.
What if the AI can’t answer a question?
Chatref seamlessly hands off to human support with full chat history – so suppliers get help fast, no matter what.
How do I know which supplier questions slow down orders?
Chatref tags and tracks every chat – so you see which supplier questions cause the most delays.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates. Your AI agent only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Answer supplier questions instantly – for free
Start with your own guides and let AI handle chats in your brand’s voice.
Part of Chatref for Auto Parts Retailers · Automotive hub · pricing.