Answer customer questions instantly with AI
Chatref keeps customers happy by resolving repeat questions in your brand's voice – freeing your team to focus on what matters.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over, draining your support team.
Slow onboarding
New users get stuck because they can’t find the right steps in your docs.
Global support
Your team can’t cover every region and hour with the same content.
No lead capture
You miss out on warm leads from support chats.
The Chatref solution
Keep answers alive during CRM switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Auto-reply to ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions in half
How Chatref keeps users moving with self-serve support
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through our own guide, resolving most import issues without our team. Admins focus on real migrations again.
Users get exact steps from our docs – no more 'how do I start' emails. Trust in our product improved.
of import questions answered before they reach the team
One set of guides handles every region and time zone. Imports no longer pile up overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of content.
Is my content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Answer customer questions instantly – free start
Paste your help docs and let AI resolve chats in your brand’s voice.
Part of Chatref for Chatref for Tire Wheel Shops · Automotive hub · pricing.