Answer art questions instantly with your own content
Chatref resolves common queries in your brand’s voice – so you scale support without adding headcount. Human agents step in only when needed.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
24/7 support
Customers expect immediate responses, even outside business hours.
Lead capture
You miss out on warm leads hidden in your support chats.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
A customer asks about return policies – Chatref provides the exact answer from your FAQ.
An inquiry about shipping times is resolved instantly with your latest shipping policy.
A complex question about an art piece triggers a seamless handoff to a human agent.
Chatref captures a lead from a support chat and tags it for follow-up.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Art Stores – AI Customer Support hub.
Loved by support teams
Teams cut support work in half with their own content
How Chatref turns your guides into instant, accurate answers – no more repeat questions
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides. Users finish imports without asking us 'how do I start'.
Now users get field mapping steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. No more overnight import pile-ups.
Won’t using old content mean outdated answers?
Your AI agent only uses what you import. Start with your best guides, then update based on insights – so answers stay fresh.
How fast is setup during migration?
Super fast. Upload your content, add one widget snippet, and your AI starts answering – no coding or delays.
Does it handle different formats or languages?
Yes. It works with docs, guides, and files – answering across languages from one set of content.
Is my old content kept private?
Absolutely. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides so users see the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Start free – turn your help docs into instant answers
Paste your guides and let AI resolve questions in your brand’s voice – no more repeating answers.
Part of Chatref for Chatref for Art Stores – AI Customer Support · E-commerce hub · pricing.