Answer customer questions instantly
Chatref resolves support questions from your help docs – so customers get help even when you're offline.
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Why it matters
The problem this solves.
Global support gaps
Customers wait longer when your team can’t cover every region and time zone.
Repeat questions
Your support team keeps answering the same basic questions over and over.
Slow onboarding
New users get stuck and can’t find the right help docs to finish setup.
No visibility
You lack insights into which questions trip customers up most.
The Chatref solution
Scale support as your product grows.
Your product keeps growing. Your support team doesn’t. Chatref AI answers repeat questions instantly – in your brand’s voice, from your own content. Humans step in only when needed. Scale support without adding headcount
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ – AI answers from your docs in seconds.
‘Where’s my data?’ – One-click resolution, no back-and-forth.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration with chat insights.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Art Stores – AI Customer Support hub.
Loved by support teams
Real teams cut import questions in half
How Chatref keeps users moving with instant, accurate answers from your own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through field mapping using our own guide, so most finish imports without needing us. Our team focuses on real migrations again.
Our import guide now surfaces the exact steps users need – no more 'how do I start' emails clogging our inbox.
of import questions answered before they reach the team
One set of guides handles every region and time zone. Imports don’t pile up overnight anymore.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it – so you’re in control.
How fast can I get Chatref running?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, just instant help.
Does it work with my existing content formats?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content. Cover every language with ease.
Is my content safe with Chatref?
Absolutely. Your content stays private. Chatref only answers from what you import – never the web or shared data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster and smarter.
Can it answer questions about my import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you’ve already written.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unexpected.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Get instant answers – free trial
Paste your help docs and let AI resolve questions instantly in your brand’s voice.
Part of Chatref for Chatref for Art Stores – AI Customer Support · E-commerce hub · pricing.