Instant answers from your own content
Your customers get help right away – no more hunting for phone numbers or waiting on hold. Your team focuses on what matters.
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Why it matters
The problem this solves.
Hard-to-find support
Customers waste time hunting for your contact info or the right help page.
Slow responses
Long wait times leave customers frustrated and looking for alternatives.
Repetitive questions
Your team burns time on the same basic questions about policies or features.
Inconsistent answers
Customers get different info depending on who – or which channel – they ask.
The Chatref solution
Scale support as you grow.
Your product grows. Support tickets grow with it. Chatref deflects repeat questions before they reach your team. AI answers from your own content – no dead ends, just solutions. Your humans handle only the cases that need them. Scale support without adding headcount
Real questions
What Chatref answers here.
AI answers ‘How do I import contacts?’ from your guides – no typing.
Customers get pricing questions resolved instantly – no waiting in queue.
Support handles 24/7 global queries with one set of docs.
Insights show which CRM steps confuse customers the most.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Art Stores – AI Customer Support hub.
Loved by support teams
Teams cut support volume in half
How Chatref deflects repeat questions with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guide – no more 'how do I start' emails clogging the queue.
Users get consistent answers from our docs, not generic web searches. Trust in our product went up.
of import questions answered before they reach the team
One set of content now handles every region and time zone. Questions don't pile up overnight.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from content you approve.
How fast can I get this running?
Minutes. Upload your content, add one widget snippet – and your AI starts answering. No coding or delays.
Does it work with content in different formats?
Yes. Help docs, guides, site pages – even files. It answers across languages from one set of imported content.
Is my content kept private?
Absolutely. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – just faster and more consistent.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you’ve written.
What if something goes wrong?
It flags common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Start for free – your content becomes instant support
Paste your guides and let AI answer questions in your brand’s voice.
Part of Chatref for Chatref for Art Stores – AI Customer Support · E-commerce hub · pricing.