24/7 Customer Support That Scales With You
Your AI agent answers instantly – day or night – in your brand’s voice using your own content. No more waiting for human agents or outdated FAQs.
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Why it matters
The problem this solves.
Global support gaps
Your team can’t answer customer questions across all time zones.
Repeat questions
Support keeps answering the same basic setup and migration questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Inconsistent support
Keeping answers consistent across regions is a challenge.
The Chatref solution
Stop repeating yourself.
Your team answers the same questions over and over. Chatref AI handles those repeats, freeing your humans for the cases that need a person. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams that cut support costs in half
How Chatref deflects repeat questions and speeds up onboarding.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more waiting for the team. Our docs are finally working for us.
New users get instant, accurate answers from our own guides. Onboarding time dropped by half.
of import questions answered before they reach the team
One AI agent handles all regions and languages. Support tickets plummeted overnight.
How does Chatref stop outdated content from causing problems?
You pick what to import. Start with your best guides, then use built-in insights to spot gaps or outdated info. Your AI agent only answers from what you give it – so you control what’s current.
How fast can we go live during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if our content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can we keep our old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes during migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What happens with failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help users with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Give customers instant answers – free
Start for free. Add your content and let AI resolve questions in your brand’s voice.
Part of Chatref for B2B Wholesale Platforms · E-commerce hub · pricing.