Scale support without adding headcount
Automate routine questions with your own docs – free up your team for high-value work. Instant answers, 24/7, no extra agents.
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Why it matters
The problem this solves.
24/7 demand
Wholesale customers expect instant support but your team can’t be online around the clock.
Repeat questions
Your support team spends too much time answering the same basic questions over and over.
Scaling support
Your current platform can’t keep up with the growing number of customer inquiries.
Global consistency
Keeping support uniform across regions and time zones is a constant struggle.
The Chatref solution
Scale support with your own content.
Chatref embeds in your site and pulls answers from your own guides. It resolves simple questions instantly, hands off complex ones to humans – and captures leads along the way. No more repeating yourself.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How businesses scale self-serve guides to handle the repeat questions
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guide used to get buried in search results. Now Chatref pulls the exact steps customers need – no more 'how do I start' emails flooding our inbox.
Customers see the exact troubleshooting steps from our own docs – not generic advice. Trust in our product went up overnight.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Support tickets no longer pile up overnight.
Won’t customers prefer talking to a human for complex issues?
Chatref handles simple questions automatically and hands off to your team for the tough stuff – with full context.
How does Chatref ensure accurate answers?
Chatref only uses your product content – no generic or made-up responses.
Will Chatref work with our existing support platform?
Chatref embeds directly into your website or app, working alongside your current tools.
How do we know Chatref will reduce ticket volume?
Results depend on your content – but most customers see fewer repetitive questions.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with docs, guides, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours – Chatref never searches the web or shares your data.
Scale your AI-powered support – free start
Add your docs once and let Chatref answer customer questions instantly.
Part of Chatref for B2B Wholesale Platforms · E-commerce hub · pricing.