Turn support docs into an AI agent
Chatref answers order questions automatically from your help docs. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same basic questions about your product.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Inconsistent answers
Your customers get different answers depending on who they talk to.
Missed leads
You’re not capturing contact info from customer questions.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Dropshipping Business Model Customer Support hub.
Loved by support teams
Teams cut support volume in half
How companies deflect repeat questions and scale with their docs
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of order questions from our own FAQ – no more repeating the same steps.
Our support tickets dropped by half. Chatref resolves issues in chat – not just links to articles.
of import questions answered before they reach the team
One set of guides now handles every region. We don’t need local teams for each language.
Won’t Chatref just repeat outdated answers from old content?
You pick what to import. Start with your best guides, then use insights to update what’s outdated – your AI agent only answers from what you give it.
How fast can I set up Chatref during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or waiting.
Does Chatref work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files – answering across languages from one set of imported content.
Can I keep my old content private?
Absolutely. Your content stays yours – Chatref only answers from what you import and never searches the web.
Will customers notice any changes during migration?
No. Your AI agent answers in your brand’s voice using your content – customers get the same help, just faster.
Can Chatref handle questions about our import format?
Yes – it pulls answers straight from your import guides, showing users the exact steps you wrote.
What if an import fails or has unusual issues?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will Chatref help with field mapping during imports?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your docs into an AI agent – free start
Paste your help content and let Chatref handle repeat questions instantly.
Part of Chatref for Dropshipping Business Model Customer Support · E-commerce hub · pricing.