Answer shopper questions instantly
AI agents handle routine inquiries from your own content – in your brand’s voice. Human support steps in only when needed.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
24/7 support
Shoppers expect instant answers but often face long wait times.
Lead capture
You miss out on warm leads from chat conversations.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
AI answers ‘Where’s my order?’ from your tracking page – no human needed.
Resolves ‘How do I return this?’ with steps from your policy page.
Captures email addresses for abandoned cart follow-ups.
Tags ‘shipping delay’ chats to spot trends and fix issues.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Handmade Goods Stores hub.
Loved by support teams
Real teams cut repeat questions in half
How Chatref turns your content into instant, accurate answers for shoppers.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Shopper questions about our product’s features used to flood our inbox. Now Chatref answers most from our own help docs – no more repeating the same replies all day.
We used to point shoppers to long articles. Now Chatref walks them through steps directly in chat – and hands off the tricky cases to us with full context.
of import questions answered before they reach the team
One set of content now handles every region and language. Shopper questions get answered instantly, even outside our hours.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI agent only answers from what you give it – so you control what’s current.
How fast can I get Chatref working?
Minutes. Add your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of imported content – so your whole team stays covered.
Is my content safe with Chatref?
Absolutely. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if something goes wrong during imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start for free – no phone trees or long holds
Paste your guides and policies to answer shopper questions instantly in your brand’s voice.
Part of Chatref for Chatref for Handmade Goods Stores · E-commerce hub · pricing.