Sell globally with instant support in every language
Turn repeat questions into sales by answering instantly in your brand’s voice – no human needed for simple requests.
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Why it matters
The problem this solves.
Repeat questions
Your team burns time answering the same basic questions over and over.
Slow onboarding
New users get stuck in your help docs and never finish setup.
Global support
Customers wait for answers in their language and time zone.
Losing sales
Slow support means lost conversions – customers abandon before they buy.
The Chatref solution
Scale support without adding headcount.
Your product grows. Support tickets grow with it. Chatref AI answers repeat questions instantly from your guides and docs. Human agents only see the cases that need them. Scale support without hiring – or stretch your team across time zones and languages with one set of docs
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix migration gaps with insights from chat questions.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Handmade Goods Stores hub.
Loved by support teams
Instant answers, real results
How teams cut support costs with AI that knows their product inside out
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our support questions instantly – in the customer’s language. Our docs are now working harder than ever.
We cut support tickets in half by letting Chatref handle the repeat questions. Our team focuses on the hard cases now.
of import questions answered before they reach the team
Every lead from support now flows into our CRM. Chatref turned our help site into a sales tool we can actually measure.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides then use insights to update what’s stale. Your AI only answers from what you give it – so outdated content stays out.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet and your AI starts answering. No rewrites – no coding.
What if my content is in different formats or languages?
Chatref works with docs, guides, pages and files. It answers across languages from one set of content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content – so help stays consistent.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start for free – turn support into sales
Paste your help docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Chatref for Handmade Goods Stores · E-commerce hub · pricing.