Answer order questions instantly
Your store’s own guides power the AI – customers get accurate tracking info 24/7.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same order-tracking questions, tying up your team.
No budget for hires
You don’t have the funds to hire more support staff as orders grow.
FAQs don’t cut it
Your chatbot just links to FAQs – customers still need human help.
Distracted from growth
Keeping up with order questions distracts you from growing your store.
The Chatref solution
Solve order tracking with your own content.
A customer wonders where their order is. They ask Chatref. AI pulls the exact next step from your order tracking guides. The order ships on time. They buy again – no queue, no wait, no abandoned carts.
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ – answer instantly from your own docs.
‘Where’s my data?’ – resolve in chat with one click, no emails.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration with chat insights.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Handmade Goods Stores hub.
Loved by support teams
Real stores cut order questions in half
How shops answer every customer instantly – even outside business hours
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers used to ask ‘where’s my order?’ all day. Now Chatref answers instantly from our own tracking guide – no more repeat questions.
Orders get tracked in our brand’s voice, not robotic chatbot speak. Trust in our store went up.
of import questions answered before they reach the team
One AI agent handles orders across website, email and social media. We never miss a question, day or night.
Won’t customers still need to talk to a person?
Chatref resolves most order questions automatically. Humans only step in for the cases that need a person – with full context.
What if the AI gives wrong tracking info?
Chatref only answers from your store’s own order guides. No made-up replies.
Is this just another chatbot that links to FAQs?
Chatref gives the exact next step – like a tracking link or return form. No dead-end articles.
We already use a chatbot – why switch?
Generic chatbots can’t handle order specifics. Chatref grounds answers in your store’s unique policies.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it – so you decide what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Start your free Chatref trial today
Paste your guides and let AI answer order questions instantly – no phone calls, no emails.
Part of Chatref for Chatref for Handmade Goods Stores · E-commerce hub · pricing.