Scale support as your handmade business grows
Automate customer questions 24/7 – promote local artisans while keeping support simple. No extra headcount needed.
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Why it matters
The problem this solves.
Hidden contact info
Customers can’t find how to reach your support team.
Repeat questions
Your small team is flooded with the same basic questions every day.
Limited support hours
You can’t assist customers outside your set business hours.
Growing support needs
Support demands grow faster than your team can scale.
The Chatref solution
Scale support without adding headcount.
Your product grows. Support tickets grow with it. AI answers repeat questions instantly from your docs – no dead ends or guesswork. Humans handle only the cases that need them. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Handmade Goods Stores hub.
Loved by support teams
Teams cut support costs by half
How businesses scale customer support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our questions instantly – day or night. Our team focuses on the hard cases now.
Our customers get answers in our brand’s voice – no more confusing generic replies. Trust in our product went up.
of import questions answered before they reach the team
Chatref captures warm leads automatically. We convert more visitors into paying customers every day.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI agent only answers from what you give it – so outdated content stays out.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Keep your craft business growing with 24/7 support
Start free – let AI answer customer questions instantly from your own content.
Part of Chatref for Chatref for Handmade Goods Stores · E-commerce hub · pricing.