Support customers 24/7 without the team
Chatref uses your own help content to answer questions instantly. Scale support without adding headcount.
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Why it matters
The problem this solves.
Hard to find support
Customers can’t easily locate your contact info for help.
Limited support hours
Your team can’t answer questions outside of business hours.
Overwhelmed support
Your small team is flooded with the same repetitive questions.
Growth pains
Keeping up with customer inquiries as your product scales.
The Chatref solution
Scale support as your product grows.
Chatref turns your help docs into an AI agent that resolves common questions instantly. Your team focuses on complex issues. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix gaps spotted in chat insights – no guesswork.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Handmade Goods Stores hub.
Loved by support teams
Real teams cut repetitive questions by half
How Chatref turns your existing guides into instant help – 24/7
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guide used to get buried in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' emails clogging up our inbox.
Chatref answers questions in our brand’s voice – no more confusing replies from generic chatbots. Our customers trust the answers they get.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. We no longer get swamped with the same questions overnight.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s needed. Your AI only answers from your chosen content – so you control what’s current.
How fast can we set this up?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files – answering across languages from one set of imported content.
Is my content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help they expect – just faster.
Can it answer questions about our import process?
Yes – it pulls answers straight from your import guides, showing users the exact steps you provide.
What if something goes wrong during imports?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with matching data fields?
Yes. It guides users through field mapping using the rules in your documentation.
Be there for customers 24/7 – start free
Paste your help docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Handmade Goods Stores · E-commerce hub · pricing.