Turn your help docs into instant support
Chatref answers customer questions instantly, in your brand's voice – using only your own content. No extra work.
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Why it matters
The problem this solves.
No phone support
Customers can’t find your contact details and don’t know who to ask.
Limited hours
Your team can’t answer questions outside business hours or in different time zones.
Repeat questions
Your team keeps answering the same basic questions over and over.
Inconsistent answers
Customers get different responses depending on who they talk to.
The Chatref solution
Turn your help docs into instant support.
Customers ask. AI answers instantly from your help docs, guides, and site – in your brand’s voice. No more repeating answers or hunting for content. Faster resolutions – no queue, no wait, no friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix migration gaps with chat insights – no guesswork.
Under the hood
The features that power it.
Loved by support teams
Instant answers keep users moving
How teams cut support volume with self-serve guides from their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Users stuck on imports now get step-by-step help from our own guide. Most finish without asking us – our team handles only the tricky cases.
Chatref pulls the exact import steps from our docs. No more 'how do I start' emails clogging the queue.
of import questions answered before they reach the team
One set of guides now supports every region and time zone. Imports don’t pile up overnight anymore.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from your content – so you control what’s current.
How fast is setup?
Minutes. Add your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Is my old content safe?
Yes. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your help docs into an instant support center – free
Paste your content and start answering customer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Home Decor Stores · E-commerce hub · pricing.