Answer customer questions instantly from your own content
Keep customers happy with fast, accurate answers that feel like your brand – no dead-end links.
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Why it matters
The problem this solves.
No phone support
Customers waste time hunting for contact info – they just want answers fast.
Support backlog
Your team drowns in repeat questions as your product grows.
Dead-end links
Customers click chatbot links only to hit dead ends – no resolution.
Time zone gaps
Support hours don’t match global customers’ needs around the clock.
The Chatref solution
Keep support scaling with your product.
Your product grows. Your support team can’t. Chatref AI answers repeat questions instantly from your own help docs – while human agents handle only the cases that need them. Deflect repeat questions before they hit your queue and let your team focus on what matters – growing.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ instantly from your help docs.
Resolve ‘Where’s my data?’ in the chat with one click – no emails.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
How businesses deflect repeat questions with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers find answers instantly from our help docs – no more phone calls about basic setup.
Our support team handles twice the questions without adding headcount – Chatref takes the routine cases.
of import questions answered before they reach the team
AI resolves issues completely using our own guides – no dead-end links to articles.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI agent only answers from what you give it – so you control accuracy.
How fast can I get Chatref running?
In minutes. Upload your content, drop in one widget snippet, and your AI starts answering – no coding or rewrites needed.
Does it work with content in different formats?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content.
Is my content kept private?
Absolutely. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice a change?
No. Your AI agent answers in your brand’s voice using your content – just faster and more consistent.
Can it explain our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Free your team from repeat questions
Start for free – paste your help docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Chatref for Home Decor Stores · E-commerce hub · pricing.