Stop repeating yourself. Let AI handle the basics.
Deflect repeat questions so your team can focus on growing sales – not answering the same things over and over.
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Why it matters
The problem this solves.
Phone call overload
Customers keep calling for simple info instead of using chat.
Repeat questions
Your team answers the same basic questions about hours, orders and products all day.
Queue overload
Your team is drowning in simple questions that could be resolved automatically.
24/7 coverage
You need to support customers in all time zones without hiring more staff.
The Chatref solution
Scale support as your product grows.
Your product keeps growing. Your support team can’t. AI answers 80% of repeat questions from your own content – in your brand’s voice. Human agents take over when needed, with full chat history. Scale support without adding headcount
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support costs with instant AI answers
See how Chatref turns your existing content into 24/7 support that works
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more waiting for a human. Our team focuses on the tricky cases now.
We cut support costs by 50% in one month. Chatref handles chat, email, and social media from one place – no extra tools needed.
of import questions answered before they reach the team
Our pay-as-you-go plan grew with our user base. No per-seat fees or surprise bills at the end of the month.
What if my customers ask about outdated features?
Your AI agent only answers from your current content. Import the latest guides – so customers get up-to-date help every time.
How quick is the setup?
Just minutes. Add your content, drop in one widget snippet, and your AI starts answering. No coding or delays.
Does it work with content in different languages?
Yes. Chatref answers across languages from one set of imported content – so your global team stays covered.
Is my content safe with Chatref?
Absolutely. Your content stays private. Chatref only answers from what you import – it never searches the web.
Will customers notice any changes?
No. Your AI agent answers in your brand’s voice using your imported content – so help stays consistent and fast.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides – so users see the exact steps you wrote.
What if something goes wrong during import?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it assist with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Stop repeating yourself – start for free
Paste your help docs and let AI deflect repeat questions instantly.
Part of Chatref for Chatref for Home Decor Stores · E-commerce hub · pricing.