Smooth support through peak delivery times
AI handles the rush – so your team focuses on what matters. Scale support without adding staff, even during busy hours.
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Why it matters
The problem this solves.
Repeat questions
Your team spends too much time answering the same basic support questions.
Slow onboarding
Customers can’t find the exact next step in your help docs and give up.
Inconsistent answers
Customers get different answers depending on who they talk to.
Scaling support
You can’t hire enough people to handle peak demand periods.
The Chatref solution
Solve repeat questions before they hit the queue.
Customers ask the same questions over and over. Chatref answers instantly from your help docs – no waiting, no guessing. Faster resolutions, happier customers, and your team focuses on what matters
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – instantly.
Resolve ‘Where’s my data?’ with one-click actions – no back-and-forth.
Capture leads from customers asking about CRM moves.
Fix migration gaps with chat insights – no guesswork.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Local Delivery Stores hub.
Loved by support teams
Teams cut support volume in half
How Chatref deflects repeat questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly. Our team now focuses on the complex cases that need a human touch.
Our customers get consistent answers no matter the time or channel. Chatref handles night shifts and holidays without adding headcount.
of import questions answered before they reach the team
We used to drown in 'how-to' emails. Now Chatref pulls the exact steps from our docs – no more generic advice links.
Won’t Chatref just give outdated answers from old content?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast can we set up Chatref?
In minutes. Add your content, drop in one widget snippet, and your AI starts answering – no coding or waiting.
Does Chatref work with content in different languages?
Yes. It answers across languages from one set of imported content – so your whole team stays covered.
Is my content safe with Chatref?
Yes. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes during setup?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can Chatref handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you provide.
What if Chatref can’t answer a question?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does Chatref help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Smooth support through peak delivery times – free start
Paste your help docs and let AI handle repeat questions instantly in your brand’s voice.
Part of Chatref for Chatref for Local Delivery Stores · E-commerce hub · pricing.