Fix orders fast with AI that knows your menu
Cut mistakes and returns. Chatref answers from your own content – not the web – so customers get accurate info fast and orders are correct the first time.
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Why it matters
The problem this solves.
Order confusion
Customers reach out for order details that should be in the chat.
Slow support
Your team wastes time checking orders manually, leading to delays.
Repeat questions
High volume of the same questions about orders, deliveries, and returns.
Lost leads
Customers asking about orders slip through the cracks as warm leads.
The Chatref solution
Fix orders fast with AI that knows your menu.
A customer orders late at night and hits a snag. They ask Chatref. AI pulls the exact next step from your delivery guide. The order ships on time. They’re happy – no queue, no wait, no lost sales to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Local Delivery Stores hub.
Loved by support teams
Real teams cut order questions in half
How SaaS teams keep customers moving with instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our order help docs were buried in search. Now Chatref pulls the exact steps customers need – no more 'where do I find my order?' emails.
Chatref walks users through tracking orders using our own shipping guide. Fewer wrong addresses, fewer returns.
of import questions answered before they reach the team
One set of order guides now handles every region and time zone. Late-night support tickets dropped to zero.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI agent only answers from what you give it – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Fix orders fast with AI that knows your menu – free
Start for free and let AI answer order questions instantly from your own content.
Part of Chatref for Chatref for Local Delivery Stores · E-commerce hub · pricing.