Scale support without adding staff
AI handles your brand’s voice for tracking, delays and refunds – so you can focus on growing your business.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic questions over and over – draining your team’s time.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
24/7 coverage
You can’t staff support for every region and time zone.
No insights
You’re missing what questions trip customers up most.
The Chatref solution
Answer repeat questions before they reach the queue.
Customers ask the same questions over and over. Chatref answers them automatically from your help docs – no waiting, no repetition. Your team handles only the cases that need a person. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Local Delivery Stores hub.
Loved by support teams
Teams cut support costs with instant AI answers
How businesses resolve repeat questions faster – without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers used to wait days for order updates. Now Chatref checks tracking from our own system and replies instantly – no more 'where's my order?' tickets.
Refund requests used to take hours of back-and-forth. Chatref pulls the exact policy from our site and walks users through steps – 90% resolve without us.
of import questions answered before they reach the team
Our delivery delay guide was buried in the FAQ. Now Chatref pulls it up instantly and walks users through next steps – fewer escalations to our team.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from what you give it.
How long does setup take during a migration?
Minutes. Add your content, drop in the widget snippet, and your AI starts answering right away.
What if my content is in different formats or languages?
Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my content private?
Yes. Your content stays yours. Chatref only uses what you import – no web searches or data sharing.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation.
Scale support without adding staff – free start
Paste your help docs and let AI handle repeat questions instantly.
Part of Chatref for Chatref for Local Delivery Stores · E-commerce hub · pricing.