Scale marketplace support with AI
Build marketplaces with support baked in. AI agents answer vendor and buyer questions instantly from your docs – no waiting for humans.
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Why it matters
The problem this solves.
Spiking tickets
Support inboxes flood as vendors and buyers join your marketplace.
Outdated docs
Keeping vendor guides current across regions and languages is a constant struggle.
Slow responses
Buyers wait too long for email replies about products and vendors.
Hiring crunch
Human support can’t keep pace with marketplace growth without adding staff.
The Chatref solution
Scale marketplace support with AI.
Vendors ask about onboarding, pricing, or features. AI pulls answers from your docs and guides. Complex cases go to human support with full context. Your team handles only what needs them.
Real questions
What Chatref answers here.
AI explains your marketplace’s commission structure to new vendors.
Buyers get instant answers about product return policies.
Vendors find shipping rules without contacting support.
AI routes complex disputes to human agents with full context.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Multi-Vendor Marketplace Support hub.
Loved by support teams
Teams get vendor questions answered instantly
How marketplaces keep vendors moving with self-serve guides
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Vendors used to ask the same pricing questions over and onboarding emails. Now Chatref pulls answers from our own FAQ – no more repeat questions.
Our product guides used to get buried in search. Now Chatref surfaces the exact steps vendors need – no more 'how do I list' emails.
of import questions answered before they reach the team
Vendors see the exact listing steps from our own docs – not generic advice. Trust in our platform went up.
Won’t vendors wait longer for support?
AI answers most questions instantly. Humans only step in for complex cases – with full context.
How do we keep vendor docs updated?
Chatref answers from your latest content in any language – no regional doc silos.
What if the AI gives wrong product info?
Chatref only answers from your approved content – no made-up responses.
Isn’t this just another chatbot?
Chatref resolves issues instantly – no dead-end links or search boxes.
Won’t importing old content cause outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Scale support as your marketplace grows – free start
Paste your docs and let AI handle vendor questions instantly in your brand’s voice.
Part of Chatref for Multi-Vendor Marketplace Support · E-commerce hub · pricing.