24/7 AI support for your marketplace
Keep your buyers and vendors moving with instant answers from your own content. No waiting, no gaps – just smooth operations.
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Why it matters
The problem this solves.
Time zone overload
Your team can’t keep up with vendor and buyer questions across global time zones.
Repeat questions
Support keeps answering the same basic vendor questions about listings and orders.
Slow support
Buyers abandon carts when basic questions take days to answer.
Inconsistent support
Vendors get different answers depending on who’s online.
The Chatref solution
Keep your docs working after a product update.
A customer hits an issue after your latest update. They ask Chatref. AI pulls the solution from your existing guides – no outdated links or dead-ends. They keep using your product without waiting for support. You fix the confusing part next.
Real questions
What Chatref answers here.
Vendors get instant answers to pricing questions – no delays.
Buyers check policies or track orders without waiting for replies.
AI resolves common questions so your team tackles hard cases.
Capture leads from vendors wanting to join your platform.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Multi-Vendor Marketplace Support hub.
Loved by support teams
How marketplaces keep vendors and buyers moving
Cut repeat questions with instant answers from your own guides.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Vendors get instant answers to onboarding questions – no more waiting for our team. Our guides now work 24/7.
Buyers see the exact steps to complete checkout, reducing abandoned carts. Chatref pulls from our own policy pages.
of import questions answered before they reach the team
One set of content handles vendors and buyers across every region. Support scales without adding more agents.
Won’t AI answers confuse vendors or buyers?
Chatref only uses your marketplace’s own content – no made-up responses. Vendors and buyers get the exact info they need, in your brand’s voice.
What if someone needs to talk to a human?
Chatref hands off seamlessly with full chat history. No repeating – just faster resolutions.
How do we keep support consistent?
Chatref answers from your marketplace’s guides and policies. Every vendor gets the same accurate info.
Won’t this get expensive as we grow?
Chatref scales with you. Pay only for what you use – no per-seat fees.
Won’t old content cause outdated answers?
You pick what to import. Start with your best guides, then update based on insights. Your AI only answers from what you give it.
How quick is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering.
Does it handle different formats or languages?
Yes. Chatref works with help docs, guides, site pages, and files across languages from one set of content.
Can we keep our content private?
Yes. Your content stays yours – Chatref never searches the web or shares your data.
Keep your marketplace running smoothly – free start
Paste your help docs and let AI answer questions instantly from your own content.
Part of Chatref for Multi-Vendor Marketplace Support · E-commerce hub · pricing.