Answer buyer questions instantly
Use your own help content to resolve buyer questions fast – so your team tackles only the tough cases.
Featured on
Why it matters
The problem this solves.
Channel switching
Buyers waste time jumping between vendor support channels to find answers.
Repeat questions
Support tickets pile up with the same basic marketplace questions every day.
Content chaos
Keeping help docs updated across all vendors is a constant struggle.
Search frustration
Buyers can’t find answers in vendor-specific docs – they’re lost in the details.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Buyers ask about policies? Chatref answers instantly from your content.
Need help choosing vendors? Chatref provides next steps in the chat.
Support handles only complex cases – not basic marketplace questions.
Update help content across all vendors at once with Chatref.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Multi-Vendor Marketplace Support hub.
Loved by support teams
Teams solve buyer questions instantly
How brands cut support volume with answers from their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Buyers get instant answers about marketplace basics – all from one place. No more switching between vendor support channels.
Our team handles only complex cases, not repeat questions. Chatref resolves the rest automatically.
of import questions answered before they reach the team
One set of help content works for all vendors in our marketplace. Buyers find answers faster than ever.
How does Chatref handle outdated content?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your content – so you control what’s current.
How fast is setup during a migration?
Just minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does Chatref work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of content – so your whole team stays covered.
Is my old content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will buyers notice a change after migration?
No. Your AI answers in your brand’s voice using your content. Buyers get the same help they expect – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you provide.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Free trial – answer buyer questions in your brand's voice
Start for free and let AI resolve questions instantly from your own content.
Part of Chatref for Multi-Vendor Marketplace Support · E-commerce hub · pricing.