Scale support as your marketplace grows
Automate repeat questions so your team handles only the complex issues. Keep support scalable – no headcount needed.
Featured on
Why it matters
The problem this solves.
Global support gaps
Your team can’t cover every region and hour with live agents.
Scaling support costs
Adding headcount to handle growing ticket volume isn’t sustainable.
Inconsistent support quality
Vendors and customers get different answers depending on who’s online.
Complex issue backlog
Human agents spend time on questions that could be resolved automatically.
The Chatref solution
Keep answers alive during a switch.
A vendor hits a snag during migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait.
Real questions
What Chatref answers here.
Answer vendor questions instantly from your existing docs.
Fix order issues in chat – no back-and-forth emails.
Capture leads from vendors exploring your platform.
Spot trends in vendor questions and act on them.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Multi-Vendor Marketplace Support hub.
Loved by support teams
Reduce support tickets by 50% or more
See how teams slash repetitive questions with instant answers from their own guides.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide was too long for users to scan. Chatref pulls the exact steps they need – no more 'how do I start' emails cluttering our inbox.
Users trust the answers because they come straight from our own docs. No more generic advice that doesn’t fit their workflow.
of import questions answered before they reach the team
One set of guides now supports every region and time zone. No more overnight backlog of import questions.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice a change in support?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Free up your team to focus on what matters
Start for free – let AI handle repeat questions instantly in your brand’s voice.
Part of Chatref for Multi-Vendor Marketplace Support · E-commerce hub · pricing.