Cut support emails with instant AI answers
Chatref answers repeat questions from your own guides – so your team handles only the cases that need a human.
Featured on
Why it matters
The problem this solves.
Dead-end help docs
Customers email support after hitting dead-end articles in your knowledge base.
Repeat questions
Your team wastes time answering the same basic questions about orders, shipping, or returns.
24/7 support costs
You can’t afford to cover every time zone with human agents.
Chatbot fail
Generic chatbots send customers to articles – they still need help.
The Chatref solution
Turn repeat questions into fast resolutions.
Customers ask the same questions over and over. Chatref AI answers instantly from your help docs, guides, and FAQs – no fragmented support or made-up replies. Resolve 90% of questions automatically and let your team handle only the cases that need a person. **Scale support as
Real questions
What Chatref answers here.
AI instantly confirms order status from your shipping guide.
Customers track returns without emailing support.
New users set up their store with step-by-step chat help.
AI suggests upsell products based on chat context.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Print on Demand Stores hub.
Loved by support teams
Teams cut support emails in half
How Chatref deflects repeat questions before they hit your queue
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
AI answers 70% of our repeat questions instantly – no more waiting for replies. Our team focuses on the tricky cases.
Customers solve issues in chat, 24/7. No more frustrated emails about basic setup steps.
of import questions answered before they reach the team
One set of guides handles every region. Support scales without adding headcount.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to find updates. Your AI only answers from what you give it – so outdated content stays out.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Cut support emails with instant AI answers – free start
Paste your guides and let AI resolve repeat questions instantly in your brand’s voice.
Part of Chatref for Chatref for Print on Demand Stores · E-commerce hub · pricing.