Scale support without adding headcount
Turn your store’s content into a smart assistant that answers questions instantly – so your team handles only what matters.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same questions over and over – draining your team’s time.
Slow onboarding
New users get stuck in your help docs and reach out for basic tasks.
Global support
24/7 coverage is expensive but needed for your international customers.
Chatbot dead-ends
Customers want instant help – not links to articles that don’t solve their problem.
The Chatref solution
Turn repeat questions into instant answers.
Your docs have the answers. Chatref turns them into AI agents that resolve issues in your brand’s voice – no dead-end links, no guesswork. Results depend on your content
Real questions
What Chatref answers here.
AI answers ‘How do I cancel?’ from your FAQs – no agent needed.
Customers find shipping costs in chat – no search required.
AI walks users through setup steps – faster onboarding.
Your team handles only tricky cases with full context.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Print on Demand Stores hub.
Loved by support teams
Teams get more done with fewer support tickets
See how Chatref turns your existing content into instant help – no dead-end links
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers from our own guides – not random web searches. Users get the exact steps they need, and we handle fewer 'how do I' questions.
Our team only sees the cases that truly need a human. Chatref resolves the rest instantly, grounded in our content.
of import questions answered before they reach the team
One set of docs now supports every region and time zone. We scale support without adding headcount.
Why not just use a generic chatbot?
Generic chatbots send customers to articles – Chatref solves the problem in the chat.
How do I know it will understand our specific products?
Chatref learns from your own content – not the whole web.
What if the AI gives wrong answers?
Chatref only uses your approved content – no made-up responses.
How do we handle complex cases?
Chatref seamlessly hands off to your team with full context.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours – Chatref never searches the web or shares your data.
Turn your content into instant customer support – free
Start for free and let AI answer questions in your brand’s voice
Part of Chatref for Chatref for Print on Demand Stores · E-commerce hub · pricing.