Instant answers from your own content
Your AI agent solves customer questions using your help docs – no more generic links. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your support team is drowning in the same old questions about orders, customization and shipping.
Slow onboarding
Customers can’t find the exact next step in your help docs and quit.
Global coverage
You can’t staff support for every time zone and language.
Lost leads
Slow or unhelpful support makes customers walk away.
The Chatref solution
Scale support with your own knowledge.
Customers ask the same things over and over. Chatref deflects repeat questions with instant answers from your help docs, guides, and FAQs. Scale support without adding headcount – let AI handle the routine so your team tackles only what needs a person.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Solve ‘Where’s my data?’ instantly with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Print on Demand Stores hub.
Loved by support teams
Teams cut support tickets in half
How Chatref deflects repeat questions with instant answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps users need from our guides – no more 'how do I start' emails clogging the queue.
Users get accurate field mapping steps from our own docs. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. No more overnight ticket piles.
How do I know Chatref will answer questions correctly?
Chatref only uses your content – no web searches, no made-up answers. It learns from your best guides and gets smarter over time.
What if a customer needs help outside business hours?
Chatref works 24/7 – customers get instant answers anytime, anywhere. Your team picks up where it left off during work hours.
Can Chatref handle questions in multiple languages?
Yes. It answers from one set of content, so customers worldwide get help in their language without extra work for your team.
How does Chatref capture leads?
It asks qualifying questions during chats and tags conversations automatically. Warm leads go straight to your sales team.
What happens if Chatref can’t answer a question?
It hands off to your team with full chat history and context. No lost details, no repeated questions.
How do I know what content to import?
Start with your most-used help docs and guides. Chatref’s insights show what needs updating or expanding.
Can I customize Chatref to match my brand?
Yes. It answers in your brand’s voice using your content – so customers get help that feels like you.
What if my team already uses a support tool?
Chatref works alongside your existing tools. It reduces ticket volume so your team focuses on what matters most.
Start for free – no more repeating yourself
Drop in your content and let AI answer customer questions instantly.
Part of Chatref for Chatref for Print on Demand Stores · E-commerce hub · pricing.