Scale Shopify support without adding headcount
AI answers repeat questions instantly from your own content – freeing your team for what matters. Capture leads, tag chats, and turn questions into insights to improve support.
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Why it matters
The problem this solves.
Repeat questions
Customers drown your support team in the same old questions.
Slow onboarding
New users get lost in your docs and never finish setup.
Missed leads
Potential customers slip through the cracks without help.
Global support
Keeping up in every region and timezone burns resources.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your own migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I talk to a person?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about your store's features.
Deflect common questions about Shopify's phone support and hours.
Under the hood
The features that power it.
Loved by support teams
Teams that cut support work in half
How SaaS teams handle growth without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more typing the same replies all day. Our team focuses on the hard stuff now.
New users get answers in seconds, straight from our guides. Onboarding time dropped and our docs finally feel useful.
of import questions answered before they reach the team
One widget handles every language. We cut support costs across regions without hiring locals or translating docs.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it – so outdated content stays out of sight.
How fast is setup during a migration?
It takes minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content – covering your whole team.
Is my old content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the switch?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Automate Shopify support – start free today
Add your help docs and let AI answer repeat questions instantly.
Part of Chatref for Chatref for Shopify Platforms · E-commerce hub · pricing.