Turn Shopify questions into actionable insights
Capture and analyze customer conversations to improve your content, products, and experience – all from one place.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic import and migration questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which migration steps confuse customers most.
Hard to scale
Adding more staff is the only way to handle growing support demand.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I return an item?’ from your policy – no new training needed.
Capture questions about product features to improve your descriptions.
Resolve ‘Where’s my order?’ in chat – no email loops.
Turn checkout feedback into fixes for your flow.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support costs in half
How SaaS companies scale customer help without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repetitive questions instantly. Our team now focuses on the complex cases that need a human touch.
We used to get the same billing questions over and over. Now Chatref pulls the exact steps from our help docs – no more 'how do I pay' emails.
of import questions answered before they reach the team
Our support team handles fewer tickets now. Chatref captures all interactions in one place, making it easy to analyze and improve our content.
Won’t outdated content give bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from what you give it – so you control accuracy.
How fast is setup during a migration?
Super fast. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content – covering your whole team.
Is my old content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the switch?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help they expect – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn questions into insights – free start
Paste your help docs and let AI capture, analyze, and resolve chats instantly.
Part of Chatref for Chatref for Shopify Platforms · E-commerce hub · pricing.