Deflect repeat support questions instantly
AI answers from your own help docs – no more dead-end articles. Scale support without adding headcount.
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Why it matters
The problem this solves.
Docs don’t help
Customers search your help docs but still can’t find the answer they need.
Same questions repeat
Your support team keeps answering the exact same questions day after day.
Global hours drain teams
You can’t cover every time zone without hiring more people or burning out your team.
Leads slip away
Potential customers leave when they can’t get quick answers to simple questions.
The Chatref solution
Keep answers alive during CRM switch.
A prospect hits a field-mapping snag during CRM migration. They ask Chatref. AI finds the answer in your old migration guide – no queue, no wait. The switch finishes. They upgrade instead of dropping the trial. Friction gone, revenue kept.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How Chatref deflects repeat questions with your own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly – no more waiting for the team. Our docs are finally working for us.
New users get instant answers from our onboarding guide. Time to first import dropped by days.
of import questions answered before they reach the team
One set of content now handles every region. Support tickets dropped overnight – literally.
Will Chatref just send customers to dead-end articles?
No. Chatref resolves issues with answers grounded in your content and hands off to humans with full context.
Can Chatref handle support across different regions and time zones?
Yes. One set of content powers answers in every region and hour.
Will Chatref increase our support costs?
No. Pay-as-you-go pricing scales with your needs – no per-seat fees.
How do I know Chatref will capture leads effectively?
Chatref tags conversations and captures warm leads from support interactions.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content.
Deflect repeat questions, start free today
Add your content and get AI-powered support that scales with zero setup fees.
Part of Chatref for Chatref for Shopify Platforms · E-commerce hub · pricing.