Turn Your Help Docs into a 24/7 AI Agent
Chatref answers customer questions in your brand’s voice – then hands off to your team with full context. Deflect repeat questions and scale support without adding headcount.
Featured on
Why it matters
The problem this solves.
Dead-end links
Customers abandon chat when they hit a dead-end article link and still can’t solve their problem.
No context handoff
Human agents waste time asking the same questions the AI already asked – no chat history or context is passed over.
24/7 support gaps
Support teams scramble to cover global hours, but customers still wait for a live person.
Leads slipping away
Prospects fall through the cracks because the chatbot can’t capture contact details or route them.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration. They ask the widget. AI finds the exact next step in your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction. Results depend on your content.
Real questions
What Chatref answers here.
AI walks them through subscription setup – hands off if stuck.
Captures emails from bulk-discount questions – tags warm leads.
Checks order status in chat – no human needed.
Answers ‘Can I use Shopify with Shein?’ from your docs.
Gives exact return policy – no digging through links.
Answers ‘Klaviyo integration?’ – hands off to sales for demos.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support costs in half
How Chatref turns help docs into a 24/7 AI agent that deflects repeat questions
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref cut our ticket volume by over half. It pulls the exact steps from our docs – no more 'how do I' emails.
Our onboarding guide is finally working. Chatref walks users through setup instantly, so they start buying faster.
of import questions answered before they reach the team
One AI agent now handles every region and time zone. No more overnight ticket backlog.
Won’t the AI just repeat outdated info from old docs?
Only your latest content powers answers. Use the insights loop to spot outdated material – then fix it once, for good.
How quickly can I get this running?
In minutes. Add your content, drop in one snippet, and your AI starts answering – no coding or rewrites.
Does it work if my content is in different languages?
Yes. It answers across languages from one set of imported content – so your whole team stays covered.
Is my content safe with Chatref?
Absolutely. Your data stays private – it only answers from what you import, never the web.
Will customers notice any change?
No. Your AI answers in your brand’s voice using your content – just faster, 24/7.
Can it help with specific import questions?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong during import?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it assist with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start your free AI agent today
Turn your help docs into an AI support team that works 24/7 in your brand’s voice.
Part of Chatref for Chatref for Shopify Platforms · E-commerce hub · pricing.