Answer customer questions instantly with AI
Chatref resolves common issues automatically using your own help docs. Keep customers happy – no waiting for a human agent.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
You can’t staff live chat 24/7 for every region and timezone.
No visibility
You don’t know which support questions reveal product gaps or pain points.
The Chatref solution
Scale support without adding headcount.
Customers ask the same questions over and over. Your team burns time on answers that could be automated. Chatref deflects repeat questions before they hit the queue – freeing your team to focus on what needs a human. Scale support without adding headcount as your product,
Real questions
What Chatref answers here.
Answer ‘How do I track my order?’ instantly with real-time shipping data.
Resolve product return rules in the chat – no digging through help docs.
Provide 24/7 support across regions with one set of content.
Capture lead details from bulk order inquiries automatically.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
See how brands deflect repeat questions with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref handles 80% of our basic onboarding questions now. New users skip the queue entirely – we only see the tricky cases.
Our global team used to maintain 3 sets of guides. Now one set covers every region and timezone – no more overnight ticket backlog.
of import questions answered before they reach the team
Support questions now surface gaps in our docs. We fix them and Chatref instantly deploys the update – no more outdated articles.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use built-in insights to update what’s outdated. Your AI agent only answers from your content – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start free – let AI handle your repeat questions
Add your help docs in 5 minutes and see Chatref resolve customer chats instantly.
Part of Chatref for Toy Stores Customer Support · E-commerce hub · pricing.