Answer every question instantly with your own content
Chatref pulls answers from your product guides and help docs – no more repeating yourself or sending customers to dead-end articles.
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Why it matters
The problem this solves.
24/7 support costs
Customers expect instant answers about products and orders – but you don't have round-the-clock staff.
Repeat questions
Your team wastes time answering the same basic questions over and over.
FAQ frustration
Sending customers to FAQ pages often leaves them frustrated and unsolved.
Global consistency
Keeping support consistent across regions and time zones is a constant challenge.
The Chatref solution
Scale support without adding headcount.
Your product grows. Support requests pile up. Chatref AI answers repeat questions instantly from your help docs – so your team focuses on the cases that need a human. Results depend on your content
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ instantly in the chat – no email loops.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration guides with chat insights.
Under the hood
The features that power it.
Loved by support teams
Teams resolve more questions without adding people
See how Chatref turns your own content into instant answers – 24/7.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref cuts our repeat questions in half. It answers from our own guides – no more sending dead-end links. Users get help instantly, and our team focuses on the hard cases.
We handle every region with one set of content. Chatref answers in the brand voice, so users trust the advice – no more language mix-ups.
of import questions answered before they reach the team
Warm leads pour in from support chats. Chatref tags them automatically, so sales knows who’s ready to buy.
How do I speak to customer support?
Chatref resolves common questions instantly – so your team only handles cases that need a human. When they do, the AI hands off with full context.
What is a customer helpline number?
Chatref replaces the need for a traditional helpline. Customers get instant answers – and your team handles complex cases via shared inbox.
What is the 10 5 3 rule in customer service?
Chatref defuses frustration by resolving issues instantly. For complex cases, your team gets full context – so they can focus on solving, not rehashing details.
How do I email unique vintage customer service?
Chatref captures emails and chats in one shared inbox. Your team handles cases that need a human – with all the context from the conversation.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it – so you decide what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Start your free Chatref trial today
See how easily it turns your help docs into instant answers – no setup fees.
Part of Chatref for Chatref for Vintage Stores · E-commerce hub · pricing.