Instant crypto support – 24/7, in your brand’s voice
Your AI agent answers trader questions instantly from your exchange’s content – no waiting, no human agents needed during peak hours.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
You need to provide consistent answers 24/7 across all regions.
Lead capture
You’re missing out on capturing warm leads from support interactions.
The Chatref solution
Keep support moving during product growth.
A customer hits a snag in onboarding and pauses their trial. They ask Chatref. AI pulls the exact next step from your guides. The issue resolves. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
How businesses deflect common support requests with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more waiting for human support.
Our customers get consistent answers 24/7, no matter where they are in the world.
of import questions answered before they reach the team
We capture warm leads directly from support chats, turning questions into sales opportunities.
Won’t Chatref give outdated answers from old content?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Chatref only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the change to Chatref?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle questions about import formats?
Yes. It pulls answers straight from your import guides, so users see the exact steps you’ve written.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help users with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Instant 24/7 crypto support – free start
Paste your exchange’s docs and let AI answer trader questions in your brand’s voice.
Part of Chatref for Crypto Exchange Support · Financial Services hub · pricing.