Give traders 24/7 support in their own time zone
Chatref answers instantly from your docs – no waiting, no hunting. Support traders globally in their language and your brand’s voice.
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Why it matters
The problem this solves.
Slow support queues
Your team can’t keep up with the same basic questions about deposits and fees.
Growing support costs
Hiring more agents isn’t keeping up with demand.
Unused help docs
Your up-to-date docs aren’t being read by traders.
Slow 24/7 support
Competing exchanges offer faster, always-on support.
The Chatref solution
Keep support scaling with your product.
Customers ask the same questions. AI pulls answers from your help docs and guides. They get help instantly, in your brand’s voice. Your team handles only the cases that need a person.
Real questions
What Chatref answers here.
‘How do I deposit USDT?’ – answered instantly, 24/7.
‘What are your fees for trading BTC?’ – linked to live rates.
‘I forgot my 2FA’ – hands off to a human with full context.
‘Is my account secure?’ – directs to your security guide.
Under the hood
The features that power it.
Loved by support teams
Teams resolve 24/7 support with their own content
How Chatref turns your guides into instant, accurate help – in any language
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our traders get instant answers from our own guides – no more waiting for support. Chatref handles every time zone with one set of docs.
Now our team only sees the tricky cases that need a human. Chatref resolves the rest with steps from our own content.
of import questions answered before they reach the team
One set of docs powers support across all regions. No more overnight piles of the same questions.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. It only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content – same help, just faster.
Can it answer questions about import formats?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Give traders 24/7 support in their time zone – free
Start for free and let AI answer traders instantly in your brand’s voice.
Part of Chatref for Crypto Exchange Support · Financial Services hub · pricing.