Deflect repeat client questions instantly
Chatref answers clients in your firm’s voice from your own legal guides. Free your team from repetitive questions – scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat client questions
Clients ask the same legal process questions repeatedly, draining your support team's time.
Support backlog
Your team struggles to keep up with increasing client inquiries, slowing everything down.
Slow onboarding
Onboarding new clients takes too long due to manual explanations and confusion.
Resource hunt
Finding the right legal resources is time-consuming for both clients and staff.
The Chatref solution
Scale support without adding headcount.
Clients ask the same questions over and over. Chatref deflects repeat questions before they hit your team – freeing them to work on high-value tasks. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs instantly.
Resolve ‘Where’s my data?’ with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Business Corporate Law hub.
Loved by support teams
Clients get instant answers to common legal questions
See how firms cut support workload with automated legal guidance
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 90% of our client questions instantly using our own legal guides. No more made-up responses.
Our team now focuses on complex cases – Chatref handles the routine questions across all communication channels.
of import questions answered before they reach the team
With pay-as-you-go pricing, we scaled support as our firm grew without adding headcount.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How long does setup take?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Deflect repeat questions – free start
Paste your guides and let AI answer clients instantly in your firm’s voice.
Part of Chatref for Chatref for Business Corporate Law · Legal Services hub · pricing.