Deflect repeat questions and scale your legal support
Chatref answers clients instantly from your own guides – in your firm’s voice. Reduce repetitive inquiries and enhance client satisfaction without adding headcount.
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Why it matters
The problem this solves.
Repeat legal questions
Your team keeps answering the same basic legal questions over and over.
Growing support tickets
Support tickets pile up as your client base grows.
Slow onboarding
Onboarding new clients takes longer than it should.
Global support gaps
Keeping up with client inquiries across time zones is tough.
The Chatref solution
Keep legal answers alive during CRM changes.
A prospect struggles during CRM migration and pauses their trial. They ask Chatref. AI gives the next step from your old guide. The switch completes. They upgrade – no queue, no wait.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ instantly from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Business Corporate Law hub.
Loved by support teams
Real teams cut repeat questions in half
How Chatref deflects routine support requests with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions from our own docs – no more made-up replies. Our team handles only the tricky cases.
Onboarding time dropped by half when Chatref pulled exact steps from our guides. Users finish setup without asking us.
of import questions answered before they reach the team
One set of legal content now handles every region and language. No more translating FAQs for each market.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your content.
How fast is setup during migration?
Minutes. Upload content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes. It handles help docs, guides, pages, and files in any language – all from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice the switch?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you provide.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Deflect repeat questions and scale support – free
Start for free with your own legal guides, case studies, and FAQs.
Part of Chatref for Chatref for Business Corporate Law · Legal Services hub · pricing.