Turn your docs into an AI support agent
Chatref answers client questions instantly – 24/7, in your brand’s voice. No more repeating the same answers.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same things about case status and deadlines.
Slow support
Your team can’t keep up as caseloads grow.
Global coverage
Clients expect instant help outside business hours and across regions.
The Chatref solution
Scale support without adding headcount.
A customer asks a question about your product. AI answers instantly from your help docs – in your brand’s voice. It resolves the issue or hands off to a human with full context. Scale support as your product grows – no dead ends, no guesswork
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Business Corporate Law hub.
Loved by support teams
Teams cut support tickets with their own content
See how brands deflect repeat questions and speed up onboarding.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
We stopped getting 'how do I' emails after adding Chatref. It pulls the exact steps from our guides – no more hunting.
Our AI agent resolves 80% of questions in our brand voice. Humans only handle the tricky cases with full context.
of import questions answered before they reach the team
One set of docs now supports every region and timezone. No more overnight ticket pile-ups.
Won’t outdated content cause bad answers?
Your AI only uses what you import. Pick your best, most current docs – it won’t answer from anything else.
How fast is setup?
Minutes. Add your content, drop in the widget snippet – your AI starts answering right away.
Does it work with multiple languages?
Yes. It answers across languages from one set of imported content – covering your whole team.
Is my content kept private?
Absolutely. Your data stays yours. Chatref never searches the web or shares your information.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Turn your docs into an AI support agent – free
Start for free. Paste your content and let Chatref answer client questions instantly in your brand’s voice.
Part of Chatref for Chatref for Business Corporate Law · Legal Services hub · pricing.