Answer lot questions instantly with your own guides
Deflect repeat questions about lot selection before they hit your team. Chatref uses your existing guides – no generic web searches.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic lot selection questions over and over.
Slow sales
Unclear utility access rules delay closing deals.
Outdated guides
Keeping lot selection docs updated across regions is tedious.
The Chatref solution
Keep answers alive during product changes.
A customer hits a snag with the new feature and asks for help. Chatref pulls the exact steps from your updated guide. They finish setup – no queue, no wait, no frustration.
Real questions
What Chatref answers here.
'How do I switch CRMs?' – answered from your help docs instantly.
'Where’s my data?' – resolved in chat with one click, no emails.
'CRM migration steps?' – guided through the process in your voice.
'Compare CRM features' – directed to the right comparison page.
'Schedule a demo' – booked directly from the chat.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut support tickets by half
How businesses scale customer support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more waiting for the support team. Our docs stay updated and consistent across regions.
Our customers find the right lots faster with instant, accurate answers grounded in our own guides. Sales close faster with fewer delays.
of import questions answered before they reach the team
Support focuses on complex issues, not repeat questions. Chatref resolves questions instantly, not just links to articles.
Won’t outdated content create bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s needed. Your AI only answers from your content.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Answer lot questions instantly – free
Start for free and let AI resolve repeat questions in your brand’s voice.
Part of Chatref for Chatref for New Home Builders · Real Estate hub · pricing.