Deflect repeat questions with your own content
Chatref reduces support costs by answering buyers directly from your auction guides – freeing your team for high-value work.
Featured on
Why it matters
The problem this solves.
Repeat buyer questions
Your team keeps answering the same questions about auction rules and processes.
Peak time overload
Support tickets spike during auctions, overwhelming your team with high volume.
Inconsistent support
Keeping answers consistent across regions and time zones is a challenge.
Buyer frustration
Buyers get upset when they can’t find quick answers about auction processes.
The Chatref solution
Scale support as your product grows.
Buyers ask about bidding rules or payment methods. AI pulls the exact answer from your guides – no dead ends, no guesswork. Resolves issues in chat. They keep bidding. You close more sales – no queue, no wait, no friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Real Estate Auctions hub.
Loved by support teams
Teams deflect repeat questions with their own content
How businesses cut support costs and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers buyer questions directly from our auction guides – no more made-up responses. Trust in our platform went up.
Buyers get instant, accurate answers about auction processes. Our support team handles only the complex cases.
of import questions answered before they reach the team
One AI agent handles all buyer questions across channels and languages. We scale support without adding more agents.
Is Chatref just another generic chatbot?
No. Chatref answers only from your own content – no made-up responses. It resolves issues in chat, not just links to articles.
Will Chatref increase our support costs?
No. Our pay-as-you-go pricing means you only pay for what you use – no per-seat fees.
Can Chatref handle buyer questions in different languages?
Yes. One AI agent handles all buyer questions across channels and languages.
Will Chatref integrate with our existing CRM?
Yes. Chatref can capture buyer inquiries as warm leads and integrate with your existing CRM.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Deflect repeat questions for free
Start with your own content – AI answers instantly in your brand’s voice.
Part of Chatref for Chatref for Real Estate Auctions · Real Estate hub · pricing.