Stop auction buyers from waiting on support – answer questions instantly with AI
Buyers have questions about your auctions. Chatref answers instantly from your own guides and FAQs – so your team focuses on winning bids, not repeat questions.
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Why this matters
Support gets stuck on repeat questions
Stop wasting time – let AI handle the busywork. Chatref answers your buyers’ repeat auction questions instantly from your own guides, so your team focuses on winning bids.
Inbound Property Queue
Questions arrive from the website listing widget, viewing requests, and tenant rent & maintenance queries – all feeding a single support pipeline.
Property Knowledge Base
Chatref indexes your listings, lease terms, and availability – verifying every response against your own property content.
Smart Output Routing
Most enquiries get an instant answer. Offers, disputes, or sensitive tenant issues are routed to your agent or property manager with full context.
Answered Instantly
90%+ of listing, availability, pricing, and tenant questions resolved on the spot.
Warm Agent Handoff
Escalated to your agent or property manager with the full conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes hours answering the same auction rules and process questions over and over.
Work stops, queues grow
Support delays slow down winning bids and closing deals as tickets pile up.
Guides scattered everywhere
Buyers struggle to find answers quickly because your auction guides are spread across different places.
What you get
Four wins for CRM teams
The big picture
CRM teams cut repeat questions – AI answers from your docs, not the web.
Inbound Enquiries vs. Agent Capacity
As the portfolio expands, enquiry volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered buyers and renters.
Support Diagnostics
Nearly 190 enquiries go unanswered daily – many before a viewing is ever booked.
With Chatref
Chatref answers the gap instantly from your own listings – turning enquiries into booked viewings and signed leases.
As a firm adds listings and units, inbound enquiries climb steeply. Without Chatref, the share answered by agents barely moves – buyers and renters drop off. Chatref answers the growing gap from the firm's own listings and lease terms, so the team stays calm at any portfolio size.
How it works
Turn your help docs into instant answers
Feed Chatref your setup guides and FAQs once. It learns them to answer customer questions 24/7 – so your team only handles cases that need a real person.
Add your help docs and guides Upload your setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop the widget on your site Paste one snippet to embed Chatref where customers ask questions. It blends with your brand and starts resolving issues instantly.
AI answers from your content Customers get answers in your voice – no dead-end links, no digging through docs. It only uses what you’ve written to resolve setup snags and permission issues.
Human handoff with full context When a question needs you, Chatref passes it to your team with the full chat history so they pick up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
Save your team
Auction support
AI answers buyers instantly from your own guides – so your team closes deals, not repeats itself.
Real questions
Auction questions answered instantly
Buyers get 'How do I register for an auction?' resolved in seconds.
AI explains your 3-minute rule clearly – no support needed.
Buyers place bids faster with step-by-step guidance in chat.
Capture leads automatically from auction question chats.
Tag questions by auction type to spot trends later.
Solve auction support
Free your team from repeat questions
AI answers buyer queries instantly from your own auction guides – so your team focuses on winning bids. Stop repeating yourself – start closing deals. **See
The math
Scale support without adding headcount
Every chat Chatref handles is one less ticket for your team. It answers questions from your own content – not the web – so buyers get instant help and your team focuses on high-value work. Results depend on your product and content.
- Deflect repeat questions before they hit the queue
- Cover every region and hour with one set of content
- Turn routine chats into warm leads for sales
- Focus your team on winning bids – not repeat questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will Chatref invent answers about our CRM?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is Chatref just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can Chatref handle our CRM’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content and escalates complex cases to a human.
Does Chatref replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does Chatref setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can Chatref answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our CRM docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Does Chatref charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will Chatref work for complex CRM questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can Chatref take action inside our CRM?
Yes. It can trigger account tasks like resetting permissions or updating settings – all from your help docs.
What if the AI can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your chatref for real estate auctions.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Real Estate support hub · see pricing.