Keep hosts informed with instant answers
Automate responses from your existing content. Capture leads and scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic setup and migration questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Time zone gaps
Keeping hosts informed across regions is tough with manual processes.
No visibility
You lack data on which setup steps confuse hosts most.
The Chatref solution
Keep support scaling with your product.
A customer asks about a new feature. AI pulls the exact steps from your latest guide. They complete setup – no queue, no wait, no friction. Your team handles only the cases that need a person.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets by half
How Chatref deflects repeat questions with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 90% of our repeat questions from our own guides – no more 'how do I' emails. Our team handles only the hard cases.
Users get exact steps from our docs, not generic advice. Trust in our product went up overnight.
of import questions answered before they reach the team
One set of content now supports every region and time zone. No more overnight ticket pile-ups.
Won’t guests prefer talking to a human?
Guests get instant answers 24/7. Humans handle only the cases that need a person – with full chat history.
How do I know the AI won’t give wrong info?
Chatref answers only from your own content. No made-up replies – just accurate info grounded in your docs.
Will this work across different languages?
One agent handles all languages. Your content answers guests worldwide, 24/7.
What if the AI can’t resolve a guest’s issue?
It hands off to humans in a shared inbox with full context. No guest gets left hanging.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Keep hosts informed – start free today
Paste your help docs and let AI answer guest questions instantly in your brand’s voice.
Part of Chatref for Chatref for Short-Term Rentals · Real Estate hub · pricing.