Smooth antivirus support with AI
Reduce repeated questions and hand off to humans only when needed. Chatref answers instantly from your docs – no downtime, just faster resolutions.
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Why it matters
The problem this solves.
Repeat antivirus questions
Customers ask the same basic setup and free version questions over and over.
Support backlog
Free antivirus inquiries clutter your support queue with low-value requests.
Cross-platform issues
Tracking common problems across Windows, Android, and PC is a scattered hassle.
Scaling support
Hiring more agents isn’t keeping up with your growing product.
The Chatref solution
Smooth antivirus support with AI.
A customer hits a snag with your antivirus. They ask Chatref. AI pulls the exact step from your guides. The issue resolves. No queue, no wait, no frustration.
Real questions
What Chatref answers here.
AI explains how to schedule scans in your brand’s voice – no training needed.
Customers get malware removal guides in chat – no article links.
AI captures leads asking ‘Is your antivirus free?’ and routes them to sales.
Support sees which features trigger the most questions – fix gaps fast.
Under the hood
The features that power it.
Loved by support teams
AI support cuts antivirus questions in half
See how teams reduce repetitive setup and free antivirus questions with their own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our antivirus setup guide used to get lost in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users see the exact antivirus steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every platform and time zone. Antivirus questions no longer pile up overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your approved content.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files – all in one set of content for every language.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice a change in support?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation.
Smooth antivirus support with AI – free start
AI answers instantly from your docs. Humans step in only when needed.
Part of Chatref for Antivirus Software Support · SaaS hub · pricing.