Answer customer questions in any language

Chatref uses your help docs to resolve issues automatically – no extra staff needed. It handles every language with one set of content.

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Why it matters

The problem this solves.

Repeat questions

Customers ask the same basic support questions over and over.

Global coverage

You need to answer customers in every language and time zone.

Scaling support

Hiring more staff to handle growing support demand is costly.

Product launches

Support tickets spike when new features or threats emerge.

Deflect repeat questionsAnswer in any language instantlyScale support without headcountReduce launch-day ticket spikes

The Chatref solution

Keep support scaling with your product.

Fig. 1 · Keep support scaling with your product – AI answers repeat questions from your own docs – no dead ends or guesswork

Real questions

What Chatref answers here.

Auto-answer 'How do I remove this virus?' in Spanish.

Resolve 'Is your software really free?' without human help.

Handle Chinese and English questions from one doc set.

Capture emails for follow-up when users ask about paid features.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Antivirus Software Support hub.

Onboarding & Setup Support

Antivirus Support Insights

Self-Service Antivirus Help

Smooth Escalation to Human Support

View all Antivirus Software Support solutions

Loved by support teams

Teams cut support volume in half

How Chatref deflects repeat questions with your own content

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref answers antivirus setup questions instantly – in any language. Our docs handle it all, no made-up replies.

Pinehook

During launches, Chatref reduces tickets by giving the exact next step. No more search frustration.

Cardinal CRM

68%

of import questions answered before they reach the team

We scale coverage without adding staff. One set of content handles every region and time zone.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Will Chatref give wrong answers about my product?

No. It only uses your verified content – never the web or made-up answers.

Can it handle all languages?

Yes. It answers in any language using your English content as ground truth.

What if the AI can’t solve complex cases?

It hands off to humans with full chat history for smooth resolution.

Is this just another frustrating chatbot?

No. It resolves issues instantly or connects to humans – never dead-end links.

Won’t outdated content cause bad answers?

You choose what to import. Start with your best guides, then update as needed.

How long does setup take?

Minutes. Upload content, drop in one widget snippet – no coding or waiting.

What if my content is in different formats?

It works with help docs, guides, site pages, and files across languages.

Can I keep my content private?

Yes. Your content stays yours – Chatref never searches the web or shares data.

Start for free – scale support without adding staff

Paste your help docs and let AI resolve questions instantly in your brand’s voice.

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Part of Chatref for Antivirus Software Support · SaaS hub · pricing.